Frequently Asked Questions
General
What services does Mi Office offer?
Mi Office is your convenient one-stop business and personal services store. We offer printing, copying, personalised products, courier and shipping services, rubber stamps, name badges, stationery, scanning, design and secretarial services, PC rental, free WiFi and selected products through our online store
Where are Mi Office stores located?
We have branches across KwaZulu-Natal and Bloemfontein. Visit our Branch Locations page to find your nearest Mi Office, together with contact details, trading hours and WhatsApp information.
Are all services available at every Mi Office branch?
Most of our core services are available at all branches, but certain specialised services, equipment and products are available only at selected stores. Please contact your nearest branch if you require a specialised service.
Can I get a quote before placing an order?
Yes. Many of our standard prices are displayed on our website. For larger, specialised or customised jobs, contact your nearest Mi Office and we will gladly provide a quotation.
Do you offer discounts for larger quantities?
Yes. Many printing and other services have quantity-based pricing, so the unit price generally becomes cheaper as the quantity increases.
Do you run promotions or specials?
Yes. We regularly run seasonal, online and product-specific promotions. Check our Promotions and Shop Online pages for current offers.
Can businesses and individuals use Mi Office?
Absolutely. We assist individuals, small businesses, professionals, schools, organisations and larger companies. You don't need an account to use our services.
Questions about Printing & Branding Services
What can I print at Mi Office?
We offer black-and-white and colour printing, copying, business cards, flyers, posters, plans, banners, stickers, labels, script and note pads, photos, ID photos, canvas prints and a growing range of personalised products.
Can I print from my phone or tablet?
Yes. You can send documents from your phone or tablet using options such as WhatsApp, email or other supported methods available in-store and we will print them for you
Can I email my documents to Mi Office for printing?
Yes. Contact your nearest branch for the correct email or WhatsApp details. Please note that sending a file does not necessarily place it into the print queue — confirm your requirements with the branch.
Do you print black-and-white and colour documents?
Yes. We offer both black-and-white and full-colour printing in A4, A3 and selected larger formats.
Do you print large posters and plans?
Yes. Selected Mi Office stores offer large-format poster and plan printing, including A2 and A1 sizes. Contact your nearest branch to confirm availability.
Do you print business cards?
Yes. We offer quick-turnaround business cards as well as larger-volume premium business card options.
Can Mi Office design my business card for me?
Yes. We can assist with the layout and design of business cards and other printed material. Design charges may apply depending on the work required.
Do you print flyers and promotional material?
Yes. We print flyers and other promotional material in full colour, with various quantities and paper options available.
Do you print banners?
Yes. We offer a range of banner solutions including PVC banners, paper banners, X-Bow banners and pull-up banners.
Do you print stickers and labels?
Yes. We offer sticker and label printing for personal, product and business applications.
Can you print custom-shaped or cut-out stickers?
Yes, selected customised sticker options are available. Ask your nearest branch about your particular size, shape and quantity requirements.
Do you print script pads and notepads?
Yes. We print customised tear-off script pads, prescription pads, note pads and other business pads in various sizes and page quantities.
Can I personalise script pads with my business details?
Yes. Your logo, contact information and required layout can be incorporated into the design.
Do you print photographs?
Yes. Mi Office offers quality photo printing, from standard jumbo photographs through to selected larger sizes.
Do you take and print ID or passport photographs?
Yes. ID and passport photograph services are available at Mi Office.
Do you do digital ID or passport photographs?
Yes, we do! We use software to create high-quality digital ID and passport photos that meet standard requirements, and we will email the final digital copy directly to you.
Do you print photographs onto canvas?
Yes. We offer high-quality canvas printing as well as print-and-mount options in a range of sizes.
How long does canvas printing take?
Turnaround is normally a few working days, depending on the branch, size and current workload. Confirm the expected collection date when ordering.
Do you sell photo and certificate frames?
Yes. We offer frames in a range of popular sizes, including photo, certificate and poster sizes. Selected sizes have standing options, while frames designed for hanging include the appropriate fittings.
Do you offer laminating?
Yes. We laminate standard documents as well as selected larger-format items. A4 and A3 laminating and larger A2/A1 options are available.
What types of binding do you offer?
Depending on the branch, we offer ring/spiral, slide, heat and wire binding. Wire and certain specialised binding services are available at selected stores.
Questions about Personalised Products
Does Mi Office make personalised gifts?
Yes. We offer a growing range of personalised gifts using your own photographs, artwork, wording or branding.
What personalised products can I order?
Our range includes personalised mugs, water bottles, T-shirts, mouse pads, coasters, keyrings, puzzles and other gift products. Check our online store for the latest range.
Can I use my own photograph on a personalised gift?
Yes. In most cases you can provide your own suitable photograph or artwork and we will personalise the item for you.
Can I use my company logo instead of a photograph?
Yes. Many personalised products are equally suitable for company logos, promotional branding, staff gifts and corporate events.
Do you make personalised puzzles?
Yes. Our personalised Surprise Puzzle Gift Set turns your chosen photograph into an A4 120-piece puzzle.
Why is it called a surprise puzzle?
The puzzle is supplied unassembled, so the recipient discovers the photograph as they complete the puzzle.
Can personalised products be ordered online?
Selected personalised products can be ordered through our online store. New products are being added regularly.
Do you offer personalised products for businesses?
Yes. Many of our products can be branded with a business logo, message or design, making them suitable for promotions, events, staff gifts and customer giveaways.
Questions About Shipping & Courier Services
What courier services does Mi Office offer?
Mi Office offers domestic and international shipping, including Counter-to-Counter, Economy Store-to-Door, Overnight Express, DHL international courier services, International Mail and selected Special Services.
What is Counter-to-Counter shipping?
Counter-to-Counter is our value-focused domestic parcel service. You drop your parcel at a Mi Office and the receiver collects it from a convenient collection point near them.
How many Counter-to-Counter collection points are available?
There are thousands of collection points throughout South Africa, giving customers an extensive nationwide collection network.
How long does Counter-to-Counter delivery take?
Delivery is generally 48–72 hours to local and main centres and approximately 72–96 hours to outlying areas.
What is Economy Store-to-Door?
Economy Store-to-Door is a cost-effective domestic courier service where you drop your parcel at Mi Office and it is delivered directly to the recipient's home or business address.
How long does Economy Store-to-Door take?
Delivery is generally 24–48 hours to local and main centres and 48–72 hours to outlying areas. Delivery times are estimates and may vary according to destination and circumstances.
What is Overnight Express?
Overnight Express is our faster domestic service for urgent shipments, offering next-working-day delivery to qualifying local and main centres.
Is Overnight Express available everywhere?
No. Overnight Express is intended primarily for local and main centres. Please ask us to check your destination before sending.
What is the maximum weight for Overnight Express?
Our standard Overnight Express pricing caters for parcels up to 5 kg volumetric weight.
What is the maximum weight for Economy Store-to-Door?
Our standard Economy service caters for shipments up to 25 kg volumetric weight.
Can I send an international parcel?
Yes. Mi Office offers international courier services through DHL Express to destinations around the world, subject to destination and item restrictions.
Can I send international letters or small parcels?
Yes. Our International Mail service provides an economical option for qualifying international letters and small parcels.
Does International Mail include tracking or insurance?
Not necessarily. International Mail is different from an express courier service and may not include tracking, registration, insurance or compensation for loss. Ask our staff which international service is best for your item.
Do you offer special or urgent courier services?
Yes. Selected Special Services include Embassy Deliveries, SAPS Clearance, Tender Documents, 9am services and Saturday services. Availability depends on destination and service requirements.
Do you offer special or urgent courier services?
Yes. Selected Special Services include Embassy Deliveries, SAPS Clearance, Tender Documents, 9am services and Saturday services. Availability depends on destination and service requirements.
Can I track my parcel?
Yes. Use the Track My Parcel section on the Mi Office website and select the relevant courier provider.
What is volumetric weight?
Courier companies consider both the actual weight of a parcel and the space it occupies and uses whichever is greatest. A large, lightweight parcel may therefore be charged according to its volumetric rather than actual weight.
Can Mi Office package my parcel?
Yes. We can help pack and protect your shipment, and we stock packaging materials including boxes, postal tubes, Mailite envelopes, tape, bubble wrap and other packaging accessories.
Can I buy packaging without sending a parcel?
Yes. Packaging materials can also be purchased separately.
Can I insure my courier parcel?
Yes, Insurance or limited liability cover may be available for qualifying courier shipments, depending on the service and contents. Ask us about cover before sending high-value items.
Are there items I cannot send by courier?
Yes. Courier companies have prohibited and restricted items. These can vary for domestic and international shipments. Tell our staff what you are sending so we can advise you before accepting the shipment.
What time must I bring my parcel in for same-day dispatch?
Cut-off times vary between branches and courier services. As a general guideline, bring your parcel in before 3pm on a working day, but confirm with your branch for the applicable daily cut-off.
What is a main centre or an outlying area?
Main centres are major metropolitan or established delivery areas. Outlying areas are destinations outside the courier's normal main-centre network and may take longer or attract different charges.
Can I use Mi Office as a collection or delivery point?
Selected collection and parcel-receiving options are available. Please check with your nearest branch before using its address for an incoming shipment.
Questions About Business & Office Services
Do you make rubber stamps?
Yes. Mi Office supplies self-inking rubber stamps for businesses, professionals and personal use.
What types of rubber stamps can you make?
We can make company stamps, address stamps, signature stamps, date stamps and many other customised formats.
Can my logo be included on a rubber stamp?
Yes, subject to the logo being suitable for reproduction at the required stamp size. A design fee may apply.
What brands of rubber stamps do you supply?
Trodat stamps are available through our KZN stores, with Trodat and selected Modico products available in Bloemfontein.
How quickly can you make a rubber stamp?
Same-day service is available at selected branches, while other stores generally offer a 24–72 hour turnaround. Express options may also be available.
Can I replace only the rubber or ink pad instead of buying a new stamp?
Yes. Replacement rubbers and ink pads are available for many popular stamp models.
What is Stamp 'n Stick?
Stamp 'n Stick is a convenient DIY clothing and belongings marking solution that helps identify school clothing, uniforms and other personal items.
Can I buy Stamp 'n Stick online?
Yes. Stamp 'n Stick kits and selected refill products are available through our online store.
Do you make personalised name badges?
Yes. We make customised full-colour name badges with options such as company logos, different backgrounds and magnetic or pin fittings.
How quickly can I get a name badge?
Selected name badges can be produced on the same day. Contact your nearest branch to confirm turnaround time.
Can I replace the name on an existing badge?
Yes. Replacement name inserts are available for selected reusable badge designs.
Do you sell stationery?
Yes. We stock a convenient range of everyday office and stationery products including paper, pens, files and other essentials.
Do you sell calendars and diaries?
Yes. We stock calendars, diaries, planners and related products seasonally. New-year ranges normally arrive from around August/September.
Do you print personalised tent calendars?
Yes. Personalised tent calendars are available and selected options can also be ordered through our online store.
Questions About Design, Digital & Office Services
Do you offer graphic design?
Yes. We can assist with the design and layout of flyers, posters, brochures, logos and other printed material.
Can you type documents for me?
Yes. Mi Office offers typing and secretarial services. Turnaround and pricing depend on the number of pages and complexity of the work.
Can you design invitations, letterheads or programmes?
Yes. Our DTP services can assist with invitations, letterheads, name tags, funeral programmes, reports, labels and many other layouts.
Can you scan documents?
Yes. A4 and A3 document scanning is available, with files supplied electronically.
Can you scan photographs as JPEG files?
Yes. We offer JPEG scanning for photographs and other suitable originals up to the supported size.
Can you scan large plans and posters?
Yes. Selected stores can scan large-format plans and posters up to A0
Can Mi Office email a scanned document for me?
Yes. We can scan your document and assist with sending it electronically.
Can I rent a computer at Mi Office?
Yes. PC rental facilities are available for customers who need temporary access to a computer.
Is the PC rental service assisted?
PC rental is primarily a DIY service. If you require typing, design or other staff assistance, ask about our separate secretarial and design services.
Does Mi Office offer free WiFi?
Yes. Free in-store WiFi is available, subject to reasonable-use terms and conditions
Questions About Online Shopping
Does Mi Office have an online shop?
Yes. Selected Mi Office products and services can be ordered through our online store.
What can I buy online?
The range includes selected printing products, personalised gifts, frames, rubber-stamp-related products, Stamp ‘n Stick products, stationery and other items.
Can I order printing online?
Yes. Selected products such as business cards, flyers, canvas prints, script/note pads, labels and personalised products may be available for online ordering.
Are online prices always the same as in-store prices?
Not necessarily. Some products may have online-exclusive pricing or promotional offers. Check the product page for the current offer.
Are new products added to the online store?
Yes. We continue to expand the online range, so check the Shop Online section regularly for new products and services.