Mi Office Branches Nationwide
Average customers served per day
Pens sold per month
Percentage of satisfied customers
Our Mi Office Promise To You
Every customer is entitled to equal service, equal respect, and to total confidentiality. Never argue and never judge.
First impressions last. When greeting a customer, body language, eye contact, a welcoming smile, and prompt response are vital. Remember, you represent the Company.
Professionalism means appropriate dress, tidy work stations, the willingness to listen, a desire to find solutions and accurate information.
Without effective teamwork, the Company will fail. Every job is your job. If you see it, you own it, you fix it.
Self-confidence comes from product knowledge, which, in turn, comes from continuous learning. Practise “Yes, I can,” and always seek to improve.
Mistakes occur. Never be afraid to acknowledge them. Excuses are not solutions.
If in doubt, consult. Never guess.
There’s always a task to do.
A career does not just happen. It is a product of planning, hard work, sacrifice, and persistence. No-one is owed a living.
Service + Effort = Better Service
Better Service + Teamwork = Best Service
From day one we chose to operate according to a value system. Virtues such as honesty, integrity in business transactions and transparency in everything we say or do have served us well over the years. Our Service Charter is part of our company culture.
The logic of success dictates that we cannot stop here. In a fast paced world, we must respond immediately to each new demand of our customers, be it trading seven days a week, free Wi-Fi, printing from smart devices or state of the art machinery.
Our priority going forward, therefore, will be to cement our position as the office of the future through product expansion and innovation, useful to businesses and individuals alike.
BY concentrating on providing practical solutions for everyday customer needs, we have turned ourselves into High Street market leaders in the retailing of printing and shipping, business and computer related services.
As a result we now hold a dominant position in the strategically important centres of Pietermaritzburg (5 Stores), the Natal Midlands (2 stores), South Durban (3 stores) and Bloemfontein (3 stores), where our newest Mi Office has just opened in Langenhoven Park.
Proof that our business model works lies in our average daily customer count, which is presently running at 250 per store and rising.
- Printing Services 30%
- Shipping Services 30%
- Business Services 18%
- Online Services 22%
CLICK ON THE LINKS BELOW TO VISIT OUR MI OFFICE PRODUCTS AND SERVICES
On behalf of all the team at Choices Centre we would like to thank you for your kind donation of all the posters and flyers which we have already started distributing. We took over the house in Feb 2019 and have already started extensive rennovations. Our aim for the Choices Centre is to have a safe place where anyone can come and explore all the options they have when they have an unplanned pregnacy. We also aim to educate teenagers on their sexual reproductive health and wellbeing by going into schools and holding seminars.
For more information contact Pastor Fred Lammas at +27 82 295 2563 or visit http://www.kcchurch.org.za/Marion Lammas
I hereby wish to give a high recommendation to Mr Sebastian Sokhela who is the branch manager of the Langalibalele Branch in Pietermaritzburg… Mr Sokhela treats all customers with enthusiasm and dedication.The Rvt. Rev Caleb Mbokazi
I would like to thank and compliment Sebastian Sokhela (Branch Manager, PMB Central). He has been most professional and gone to great lengths to assist me. I had to get a few important documents to Port Elizabeth and he explained how the tracking process takes place and helped me choose the best option since I had to make sure they arrived the next day. His service re-affirms why I choose to use Mi Office continuously, I will definitely recommend your service to others in the future.Nokubonga Miya
I recently purchased a website product from Mi Office and I’m blown away by the quality of the design, the pricing and the service levels I received from the staff. I highly recommend anyone who is thinking about a website to visit your nearest branch.Graham Stewart
I wish to commend both managment and staff at the Hayfields branch (Pietermaritzburg) of your franchise for reaching far beyond expectation in they way which they deal with your customers, for their attitude and approach to service, in short, for providing exceptional levels of proffessionalism and customer service.M Bobby Mpela
Thank you for your donations and support to road crash victims. We wish to thank you very much for your generous contribution towards our Mandela Day 2018 gift bags. Many of the victims have either no or very infrequent visitors, either have been or will be hospitalised for extended periods of time and this then made the SADD teams visit, support and the gift bag so special to them.The SADD Team
Frequently Asked Questions
Are you franchising?
The traditional franchise system is simply not sustainable in modern times. For this reason, we intend pioneering a new form of partnership with interested parties, in order to establish an effective win- win operating model. We will be looking to team up with a national or international company that would purchase our business concept, with the view of creating a national/international footprint. Please watch this space!
I need more information
Go to the ASK A QUESTION section on our website
Where do you have stores?
Currently, we own and operate 11 stores in KZN and 3 in Bloemfontein. Refer to our BRANCH LOCATIONS page for further information.
Are you opening any more stores?
Yes, we are busy negotiating with various landlords to secure sites in Durban, Pietermaritzburg and Bloemfontein.
Can I open an account for my business?
We are not a registered credit provider and therefore do not offer credit terms, but we do allow for a prepaid account. Official registered company purchase orders are also acceptable with payment due in 7 days. Businesses can also pay via EFT or use their company credit card for purchases.
I need a quote
Our website provides comprehensive and detailed pricing, together with product descriptions. Should you require more information, please contact your nearest Branch Manager, whose details are listed on our BRANCH LOCATIONS page.
Explain your service charter
We got all our staff together approx. 15 years ago in an interactive workshop to understand and define what we would describe as our value system and company culture. The result was an amazing Service Charter that has stood the test of time, and is what we live and work by each day.
Do you have any promotional offers?
We run a number of different promotions throughout the year. These offers are posted on our PROMOTIONS page.
Do you Recycle Paper?
We do, indeed. We also ensure that no unnecessary wastage of paper occurs in any of our branches, and that local entrepreneurs benefit financially from the process of paper collection. Please see under News and Events for further details.
How seriously does Mi Office take its Social Responsibility?
Very. Mi Office understands the importance of assisting wherever we can in the local community. Our main effort at present lies in aiding the Mental Health Society in its work with the disabled. Please see under News and Events for more details.