Mi Office Shipping Services
Questions About Shipping Services
When can I send parcels?
Just about anywhere — local or international! (Some restrictions apply.)
Any weight or size limits?
Yes. We accept individual parcels up to 25 kg and total shipments up to 25 kg volumetric weight.
Can I track my parcel?
You bet. Use the TRACK MY PARCEL on our site.
Do you help with packaging?
Yes - we'll pack your shipment safely for you.
How long will delivery take?
- Express: Overnight
- Economy: 24 – 72 hrs
When do parcels go out each day?
Generally, shipments received before 3 pm (Mon–Fri) leave the same day. Confirm with your branch to be sure.
Which couriers do you use?
We partner with DHL for international and trusted local couriers for domestic deliveries.
What is "volumetric weight"?
It’s how much space your parcel takes up versus its actual weight. We charge on whichever is higher.
Can I insure my parcel?
Yes — 5% of declared value (up to R5 000). Covers loss or damage when properly packaged.
Can I use your store as my delivery address?
Sure! We can receive smaller (under 10 kg) non-high-value parcels on your behalf. A small handling fee may apply.
What is a "main centre" vs "outlying area"?
- Main centres: Major cities
- Regional: Medium towns (e.g., Paarl, Ladysmith)
- Outlying: Remote or rural areas
What's PARGO?
A convenient pickup-point service (Clicks, Shell, MiOffice, etc.) — perfect if you can’t be home for deliveries. We’re also a Pargo point!
